Terms and conditions

General conditions of sale for orders placed on www.agabia.ch

Below, we would like to present to you our general conditions of sale, which serve as a basis for processing and carrying out your purchases. On https://www.agabia.ch, we offer you the purchase of Agabia products.

The offers on our website, www.agabia.ch, are addressed exclusively to consumers concluding the sale for a purpose that cannot be attributed to their commercial or professional activity.

1. CONCLUSION OF THE CONTRACT AND DELIVERY OF GOODS

1.1 By placing an order, you declare that you are acting exclusively for private purposes.

1.2 The contracts concluded on www.agabia.ch are concluded exclusively in German and English. When ordering Agabia items, your other party is Agabia Gmbh, Peter Merian-Strasse 2, 4052 Basel.

1.3 By clicking on the "Buy now" button, you place a binding order for the items in your shopping cart. We will confirm the receipt of your order by e-mail immediately after the dispatch of the goods. With the receipt of the order confirmation, a contract takes effect. 

1.4 Please note that we are exceptionally not obliged to deliver the ordered goods when we have properly ordered from our end but have not received the delivery correctly or on time. We are not obligated to deliver the goods if we are not responsible for the lack of availability of the goods, and we have informed you immediately. In the event that the ordered goods are unavailable, we will immediately reimburse you for the payments already made.

1.5 We do not assume the risk of having to buy ordered goods (supply risk). This also applies when ordering goods that are only described according to their nature and characteristics (generic goods). We are only required to deliver goods from our stock and those we have ordered from our suppliers. We deliver your orders to you in Switzerland. If the deadline is expressed in working days, by this, we mean every day from Monday to Friday, with the exception of statutory holidays.

2. PRICES AND SHIPPING

2.1 The prices indicated in the offer at the time of the order apply. The prices indicated are final. This means that they contain the statutory value-added tax in force.

2.2 We bear the shipping costs for you.

2.3 We charge 15 CHF for shipments to Germany and Austria.

3. PAYMENT

3.1 Agabia does not offer orders on account. Only the payment methods offered at the end of the ordering process can be selected.

3.2 The payment is processed by the company Stripe, Inc, which is one of the world's leading payment platforms and processes billions of euros every day for global companies such as Google or Microsoft. Stripe meets the highest requirements for security standards for payment, encryption, and data protection. Security information: https://stripe.com/docs/security 

3.3 Agabia itself does not save any details from credit cards. 

3.4 All prices include 2.5% or 7.7% VAT, in Swiss Francs.

4. PROMOTIONAL CODES AND THEIR USE

4.1 Promotional codes are vouchers that cannot be purchased but which we issue as part of promotional campaigns with a limited period of validity.

4.2 Promotional codes can only be used during the period indicated and only once per order. Certain products may be excluded from the promotion. Please note that promotional codes may be linked to a minimum order value.

4.3 The value of the goods must correspond at least to the amount of the promotional code. If the value of the goods is higher, the difference can be compensated with one of the payment methods offered. The amount of a promotional code is not paid in cash and does not earn interest. The promotional code is not returned when the merchandise is totally or partially returned.

4.4 Promotional codes can only be used before the order is concluded. Subsequent settlement is not possible. The promotional code cannot be transferred to third parties. It is not possible to combine several promotional codes with each other, unless we have agreed otherwise.

4.5 If you used a promotional code during your purchase, we reserve the right to charge you the original price of the merchandise you keep if - due to your cancellation - the total value of your order falls below the amount of the promotional code.

5 REFUND POLICY

5.1 Agabia does not grant any right of return or exchange, except in the case of the defects defined under 6.2. Personal returns will not be accepted and every purchase is considered binding.

5.2 The only defects are: 

a) Damage caused by transport. This includes broken or opened pouches, bottles, or boxes.

b) Wrong product delivered.

5.3 There are also no claims against the seller in the event of defects that are caused by force majeure after acceptance.

6 USE OF THE WEBSITE

All media used in the webshop and on other platforms such as images, videos, product information and other texts are the intellectual property of Agabia or the rights holders named in the imprint. The use of this content and data for non-private use is strictly prohibited without written consent. In the event of a violation, comprehensive legal measures will be initiated.

7 SCOPE

7.1 Agabia is entitled to adapt the terms and conditions at any time. 

7.2 For every purchase, the version of the General Terms and Conditions that is valid at the time the contract is concluded applies. 

8 PLACE OF JURISDICTION AND APPLICABLE LAW

8.1 The contractual relationships between Agabia and its customers are subject to Swiss law. 

8.2 The place of jurisdiction is Basel.